Pk95 FAQ — Find answers to all your questions right here

KYC (Know Your Customer) is an identity verification process. Before your first withdrawal, you will need to submit a copy of your national ID or passport. This keeps your account secure and prevents unauthorized access. Verification is typically completed within 24 hours.

Click "Forgot Password?" on the login page. Enter your registered mobile number or email and an OTP will be sent to you. Use that OTP to set a new password. You will be able to log in with your new password within 5 minutes.

No. Under pk95's terms, each person may only hold one account. If multiple accounts are created, they will be closed and any balance may be forfeited. For more details, Terms and Conditions here.

To change certain account details such as your name or date of birth after registration, you will need to contact support and submit identity documents. Changes to your mobile number or email are also handled through the support team. This process is in place for your security.

You must be 18 years of age or older to register on pk95. Your age is declared during registration and confirmed through identity documents at the KYC verification stage. Accounts belonging to minors will be closed.

Contact pk95 live chat support to find out why your account was closed. Accounts are typically suspended temporarily due to security alerts, incomplete KYC, or a breach of our terms. Providing accurate information usually leads to a quick resolution.

To permanently close your account, notify the support team in writing. You can withdraw any remaining balance before the account is closed. Self-exclusion is also available as part of responsible gaming — for more details, Responsible Gaming See the page.

The minimum deposit on pk95 is BDT 200. Deposits made via Mobile Banking or e-wallet are usually credited to your account within a few minutes. Bank transfers may take a little longer.

Deposit methods on pk95 include Mobile Banking, e-wallets, internet banking, and bank transfer. All methods are safe and reliable. Choose whichever option works best for you.

Withdrawals to mobile banking and e-wallets are typically processed within 1-3 hours. Bank transfers may take 1-2 business days. If KYC verification is not yet complete, your first withdrawal may be delayed.

The minimum withdrawal on pk95 is BDT 500. Your account must have at least this balance when you submit a withdrawal request. The maximum withdrawal limit is determined by your account level.

pk95 does not charge any transaction fees. However, your mobile banking provider or bank may apply their own fees. A service charge may also apply to withdrawals — contact support for full details.

Wait 10-15 minutes first. If the deposit still does not appear, contact pk95 live chat support with your payment reference number and a screenshot. We will verify and resolve it promptly.

For security reasons, deposits and withdrawals should be made using the same account. If you wish to withdraw to a different account, please contact support for approval first. This is required as part of our anti-money laundering policy.

If you need to cancel a pending withdrawal, contact support immediately. Once the withdrawal has already been processed and sent, cancellation is no longer possible. Please make sure before submitting your request.

After your first deposit following registration, a welcome bonus will automatically be credited to your account. For full bonus details and terms and conditions, On the Promotions page A specific wagering requirement must be met before the bonus can be used.

A wagering requirement is the condition that requires you to place a certain amount of bets before withdrawing bonus funds. For example, a 20x wagering requirement on a BDT 1,000 bonus means you must wager a total of BDT 20,000 before you can withdraw. Conditions vary by bonus — check the promotions page for full details.

pk95 offers a weekly cashback promotion. If your net losses reach a certain amount during the week, you will receive cashback accordingly. Cashback is generally credited to your account every Monday. To find out how much cashback you are eligible for, On the Promotions page here.

You earn loyalty points on every bet. Accumulated points can be redeemed for bonus credits, free spins, and exclusive perks. The more you play, the more points you earn — and the higher your VIP tier.

Every bonus has an expiry period. If the wagering requirement is not met within the allotted time, the bonus and any winnings from it will be automatically forfeited. We recommend using your bonus promptly after it is credited.

Yes, pk95 has a referral program. When a friend registers using your referral code and makes their first deposit, you receive a bonus. For full details on the referral bonus, On the Promotions page here.

pk95 offers: slots (1000+), Live Casino (roulette, blackjack, baccarat, poker), bingo, fishing games, Sports Betting, and much more. New games are added regularly. Game Lobby See the full list of games.

Yes, pk95 is built mobile-first. Download the Android or iOS app, or play directly in your mobile browser. To download the app, on the download page Go.

Yes, pk95's Live Casino is run by real, professionally trained dealers via real-time video streaming. Multiple tables — including roulette, blackjack, and baccarat — run simultaneously.

The RTP (Return to Player) for pk95 slot games generally ranges from 95% to 98%. Each game has its own individual RTP — check the game info section for details. A higher RTP means a greater chance of returns over the long run.

If you lose connection, all active bets are secured server-side. When you reconnect, your game state will be restored. If you are missing any bet payouts, contact support with the reference number.

Yes, most slot games have a demo mode where you can play for free to learn the game. However, demo winnings are not real and cannot be withdrawn. Demo mode is not available for Live Casino games.

Yes, pk95 is fully secure. We use 256-bit SSL encryption on all transactions. Our platform is licensed and undergoes regular security audits. Protecting your personal information and funds is our top priority.

No, pk95 does not sell or share your personal information with third parties. Information may only be shared when required by law or for payment processing purposes. For more details, Privacy Policy Read more.

If you notice any unauthorized activity on your account, change your password immediately and notify pk95 support. We will investigate promptly. You can also request a temporary account lock.

Self-exclusion lets you take a break from gaming for a set period. You can self-exclude for 6 months up to 5 years, during which your account will be inactive. To learn more, Responsible Gaming Visit the page or contact support.

Yes, pk95 is a licensed online gaming platform operating under international gaming authorities. For our license details, About Us Available on the page.

On pk95, you can set deposit limits, session time limits, and loss limits. These tools are free and can be activated at any time. For more details, Responsible Gaming Visit the page.

Ways to reach pk95 support: 24/7 live chat (fastest option), email: [email protected]. You can chat in Bengali via live chat and typically receive a response within 2 minutes.

pk95 live chat is available 24 hours a day, 7 days a week. Get help at any time, Bangladesh time. Our support team is active even at night and on weekends.

For any complaint, first reach out via live chat or email. Include a detailed description and any relevant screenshots. pk95 takes all complaints seriously and aims to respond within 48 hours.

Email responses are generally sent within 12 to 24 hours. For urgent matters, use live chat for a faster resolution. When sending an email, clearly state the issue and include your account details.

Yes, pk95's support team includes Bengali-speaking specialists. Feel free to ask your questions in Bangla. Our support service is built with Bangladeshi players in mind.

Have the following ready for a faster resolution: your registered mobile number or email address, a detailed description of the issue, the reference number and date of the relevant transaction, and a screenshot of the problem if possible. This helps our team resolve your issue as quickly as possible.